Policies
Payment Policy:
1)Deposits are non-refundable, but fully transferable, and are due upon booking the limousine
2)The balance on wedding is due at least 2 days prior to the wedding, other bookings are due upon arrival
of the limousine.
3)Overtime must be paid to the driver on the day of the booking, and charges begin after at least 40 minutes
after the first hour has expired.
4)For airport trips, at least half of the balance must be paid prior to departing from the airport.
Cancellation Policy:
1)Cancellations for Airports must be made at least 24 hours in advance, or cancellation fees will apply.
2)Deposits on all bookings will retained on all cancelled bookings, but are fully transferable and do not expire.
3)Cancellations should be made in writing, in order to make certain that they are received by our office.
Modifications:
1)Modifications must be made by the booking party listed on the contract.
2)Downgrades to amount of hours, and type of vehicle may result in penalties.
Travel Time:
Travel time is not charged on bookings.
Delay Policy:
In the event that there is a delay in travel caused by an Act of God, severe weatherand/or road conditions and/or unforeseen traffic and/or unforeseen mechanical breakdown
resulting in any of the contracted vehicles arriving late at the first pick-up address,
Prestige Limousine will modify the drop-off time to account for the amount of time
caused by the delay. You agree that this action will be adequate compensation for the
delay and there will be no further liability incurred by Prestige Limousine. Prestige
Limousine will make every effort to arrive at the designated pick-up locations on time
even in the above situations.
Damage Policy and Fees:
Narcotics or controlled substances, and/or smoking are prohibited in our vehicles
and will result in immediate termination of services. No refund will be made if this
occurs and passengers will be responsible for any costs incurred in acquiring alternate
transportation. The client hereby agrees to hold the company, its employees and agents
harmless from any consequences of such wrongful use by the client and/or client’s guests,
including the cost to defend against same.
Each vehicle is inspected prior, during and after each rental by the chauffeur.
Client shall be responsible for any and all damages and harm suffered by the company,
its employees, agents or third parties, including, but not limited to the vehicle,
in regard to breakage, cleaning, burns, or interior or exterior damage to the extent
of the actual cost to repair or replace, with a minimum charge of $250.00.
If the damage to the vehicle is of such extent that it needs to be taken out of
normal service, the client will pay us for the revenue reasonably lost at eighty(80%)
of our normal hourly rate. A fee of $10 per glass will be charged for each cracked,
broken or missing glass. A clean-up fee of $100.00 will be charged for excessive trash
left in the limousine and excessively spilled liquids. A sanitizing fee of $250.00 will
be charged if anyone of the passengers vomits in or on the limousine. If anyone feels sick,
the driver will gladly pull over to allow the person to step out of the vehicle.
The driver has the right to terminate the trip, without refund, if the passengers are
putting the vehicle or chauffeur at risk, or is not abiding by the rules of the contract.
General Rental Information:
Prestige Limousine, or its assigned agent, is hereby appointed client’s
attorney-in-fact to sign client’s signature for additional charges to client’s
credit card for overtime, damages, and/or any changes due and not immediately
paid by the customer & is authorized and empowered to charge all costs resulting
from damages to said credit card.
Client hereby waives any and all claims against Prestige Limousine, its employees
or agents for loss, injury and all damages to client’s person or property from
whatever cause, other than willful misconduct or gross negligence. Prestige Limousine,
its agents, and/or employees shall not be liable for any personal property of the
client or their guests which is misplaced, left in the vehicle, or damaged.
All efforts will be made to supply a replacement vehicle in the event of a vehicle
breakdown. No refund will be made if a replacement vehicle is sent &/or the client
refuses the replacement vehicle. A refund is limited to a pro-rated amount paid by
the client for that specific vehicle with not further liability to Prestige Limousine
if no replacement Limousine is available. In case of emergency, another limousine
service may be subcontracted by Prestige Limousine to cover the contracted rental.
Prestige Limousine is not responsible for fulfilling itineraries which indicate a
time that the client expects to arrive at certain locations after the initial pick-up
time.
All contracts must be signed by an adult, referred to as the client, and returned
to the Prestige Limousine Office within a reasonable amount of time, with a deposit
or the contract is null and void.